Archive for the ‘Internal Controls’ Category

The Durbin Amendment: a costly price control experiment

Most Americans would be surprised to learn that the federal government is still in the business of setting the prices that one industry can charge another for its services.  That kind of economic micromanagement seems archaic and outmoded in 2016.  But a retro regulation is exactly how one sector is protecting its profit margins – […]

Customer Centric Culture

In my exclusive column for CustomerThink last month, I shared my “top tips” for creating the right culture to enable an organisation to become genuinely customer centric. Whilst the list of seven things is by no means exhaustive, in my experience, together they provide a remarkably solid foundation to embedding the right environment and supporting […]

6 of the Biggest Small Business Challenges

Times are tough for small businesses in particular, who are facing issues that are unique to their situation in an economy that still certainly looks and feels as if it’s suffering a recession. There are a number of key small business challenges that recur over and over in business forums as major problem areas. As […]

The Durbin Amendment Explained

Every time you swipe your debit card, you draw into the Durbin Amendment – a law that costs consumer an estimated $4 billion annually. The amendment, part of the 2010 Dodd-Frank law, sharply lowered debit card interchange fees — charges that stores pay banks when a customer makes a purchase. Supporters said the measure, sponsored […]

Basics of Internal Control

The Internal Control Integrated Framework published by The Committee of Sponsoring Organizations (COSO) is the recognized standard for establishing internal controls. COSO defines internal control as: “a process, effected by an entity’s board of directors, management and other personnel, designed to provide reasonable assurance regarding the achievement of objectives in the following categories: Effectiveness and […]

The 10 Bookkeeping Basics You Can’t Ignore

Millions of small business owners and startup entrepreneurs are masters at creating great products and services, building awesome teams and winning over customers. Many of them, however, would probably flunk basic bookkeeping. But if you – the business owner – don’t understand the different types of “accounts” your bookkeeper uses to organize your finances, measuring […]

Fraud Risk Management Guidance Updated by COSO

Managing the risk of fraud is a challenge for organizations of all sizes. A typical organization loses 5% of revenues in a given year as a result of fraud, according to the 2016 global fraud survey results contained in the Report to the Nations on Occupational Fraud and Abuse. But governing boards, senior management, staff at all levels, […]

My 10 Favorite Classic Management and Leadership Books

My 10 Favorite Classic Management and Leadership Books Prior to the 1980s, there were few books on management and leadership. There were classic works from Peter Drucker, Douglas McGregor, Alfred Sloan, Frederick Taylor, Dale Carnegie, and a handful of others, but I’ll bet they only filled a small section of the local library or bookstore. Sure, […]

Total Business Insider- Understand Your Business Model

Have you been trying to come up with a business model? Some of the content you find online about business model generation may be difficult to implement because it was either meant for a different industry or the material contains such heavy MBA parlance that it doesn’t make practical sense. Think of a business model […]

What Is a Business Model?

In The New, New Thing, Michael Lewis refers to the phrase business model as “a term of art.”  And like art itself, it’s one of those things many people feel they can recognize when they see it (especially a particularly clever or terrible one) but can’t quite define. That’s less surprising than it seems because how people define […]

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